About JMAA

Goal 1: Organizational

Goal 2: Financial

Diversify and Increase Revenues from Non-Aeronautical Sources
Maintain a Stable and Strong Financial Position to Conserve Access to External Capital Funding
Develop and Implement a Strategic Funding Plan for Capital Asset Improvements and Management
Retain Current Businesses and Attract New Business Opportunities by Maintaining a Competitive Cost Structure

Goal 3: Customer Service

Create A Communication Structure to Assess, Measure and Respond To Customer’s Requests And Recommendations
Create A Standard for Exceptional Customer Service Experiences
Promote Internal Customer Service Culture Within the Authority Itself
Identify and Provide Services to the Community

Goal 4: Air Service

Goal 5: Infrastructure

Build and Maintain Facilities and Equipment that are Aesthetically Pleasing to and Comfortable for the Traveling Public
Build and Maintain Facilities and Equipment that are Compliant with Local, State and Federal Rules and Regulations
Forecast Capital Improvement Program Projects Using a Robust Capital Improvement Program System Addressing Priorities, Schedules and Funding
Ensure the Principles of Total Quality Management are Applied to all Capital and Maintenance Project Management Efforts
Increase Productivity and Improve Customer Experiences at JAN and HKS
Provide Facilities for Customers that are Safe, Secure, Efficient, Fully Functional, and Convenient
Establish Maintenance Standards that Ensures Maximum Life Cycle of Assets

Goal 6: Opportunities

Create a Robust Outreach Program to Provide the Community with Information on Opportunities to Work with and for the Authority
Participate in Community and Government Based Education and Mentoring Programs
Serve as a Technical Resource for Small, Minority Women Owned, and Disadvantaged Business Enterprises

Goal 7: Safety